Organizational Behavior Strategies

Behavioral Support for Process Improvement

Typical Client Needs

We work with organizations that are implementing initiatives they characterize as Process Excellence, Six Sigma, Lean, Lean Six Sigma, Continuous Improvement, Operations Excellence, etc.

These organizations usually have little problem dealing with the "technical" aspects of the initiative (including training in the methodology and tools), but often seek assistance in:

Creating a compelling case for change
Identifying/managing key stakeholders
Aligning consequences with desired behaviors
Getting senior team buy-in
Communicating to different audiences
Giving Belts the "soft skills" they need to be effective

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Why use us for the behavioral side of your process improvement initiative?

An approach grounded in behavioral science...and informed by solid understanding of basic process improvement methods and tools
Broad and deep experience with organizations—at both initiative and the project level
Ability to provide coordinated consulting, training, and coaching
Ability to bring in additional professionals (including those on the technical side) as necessary for larger engagements

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