Organizational Behavior Strategies

Sample Projects

Please click on each sample to read more.

• Agricultural Cooperative trying to integrate two acquired organizations:

  Worked with new CEO and senior team to identify and resolve cultural issues that impeded the organization's ability to meet market needs. Designed/delivered off-site that used "Future Search" techniques to get senior leaders to agree on how to move forward, including deciding what the new company culture should look like.

• Automotive Parts Manufacturer looking to develop executive team, mid-level managers, and project leaders:

  Coached & consulted with CEO and senior team to improve performance and team cohesiveness through assessments (360, MBTI) and the design/delivery of targeted off-sites. Also designed, developed, and delivered training to support the rollout of a new performance management system (including coaching and feedback techniques) and to improve training skills of professionals tasked with teaching technical topics in the organization's corporate university.

• Contact Lens Manufacturer contemplating a global Six Sigma initiative:

  Designed and executed an assessment of the cultural elements in this organization that could affect the success of a global roll-out. Interviewed staff in multiple countries; reported findings; created recommendations to address barriers and capitalize on existing momentum.

• Courier Company looking to get better results from its front-line workers in a business critical division:

  Designed and executed approach to determining what prevented workers from doing what was needed; prepared and delivered report to senior leaders identifying key factors—most related to leadership behaviors and misaligned goals—and how best to address; worked with senior leaders to turn study results into methods for increasing employee engagement.

• Financial Institution seeking to develop its leaders:

  Member of external community providing coaching to leaders who are looking to improve effectiveness, fine-tune their interpersonal approach, deal with new assignments or additional responsibilities, and/or prepare for potential promotions. Most-used coach in client's coaching community.

• National Postal Service implementing a broad "Lean Six Sigma" initiative:

  Sold $5M, 5-year engagement to this client; managed delivery team and client relationship; taught influence skills to project leaders; and coached initiative leaders in how to get buy-in from stakeholders ranging from senior executives to shop-floor workers.

• Pharmaceutical Company with coaching, consulting, and training needs:

  Over 10-year period, provided help across many areas of the business. Have coached leaders and heads of initiatives, created cases for change, worked with plant leadership to get employee commitment to change, conducted simulations to teach basics of root-cause/data-based thinking, interviewed senior executives to determine support for new initiatives, and trained staff from across the globe in how to manage stakeholders and change behavior.

• Retailer undergoing disruptive leadership and marketing changes:

  Designed and facilitated intervention to help new CEO and executive team deal with lingering cultural issues, break out of a cycle of resentment and resistance, create a strategic vision to which the entire team could commit, and focus on critical business issues.

• Systems Integrator implementing an ERP for a 20,000-employee local government client:

  Led all change management activities—including leadership coaching, communications, change vision/strategy—for a $100M Oracle Enterprise Resource Planning installation. Also coached and advised integrator's leadership team in appropriate behaviors and approaches. Managed cross-organizational teams focused on various aspects of change.

• University implementing continuous process improvement:

  Worked with initiative leader to promote organizational acceptance of an approach seen by many as too corporate for a university setting. Helped develop case for change, created communications documents for overall initiative and for individual projects, worked with project teams to deal with change-related issues, trained project leaders in understanding/changing stakeholder behavior, advised on creation of continuous process improvement department. Ran workshop at EVP retreat on how to use current thinking in brain science to be a better leader.

• Multiple organizations looking to ensure success of process improvement projects:

  Taught (and continue to teach) team and influence skills to more than 600 technically focused professionals—Black Belts and Master Black Belts—across the globe. These professionals are tasked with leading Six Sigma / Lean / Lean Six Sigma projects that typically meet individual/organizational resistance. Designed and delivered highly interactive workshop that includes modules in understanding human behavior, team dynamics/ effectiveness, communications, influence, dealing with difficult people, and stakeholder management. Client organizations have included ABN-AMRO, Allianz Global Investors, Canada Post, Nortel, Pfizer, Schneider-Electric, TRW, and the US Navy. Also taught systems thinking to GE's Six Sigma Master Black Belts at its Crotonville training center and in Bangalore, India.